Privacy Policy

Last updated: April 16, 2026

This Privacy Policy describes how Secret Stars ("Secret Stars", "we", "us", "our") collects, uses, shares, and protects personal information when you use our website, applications, and related services (together, the "Service"). By using the Service, you agree to the practices described here and in our Terms of Service.

1. Who We Are

Secret Stars operates the Service and acts as the controller of the personal information described in this Policy. To contact us about privacy, email hello@secretstars.chat.

2. Information We Collect

We collect the following categories of information:

• Account information you provide when you sign up or sign in, such as your email address, authentication identifier, and, where you use a third-party sign-in provider, the profile information they share with us (for example, name and profile picture).
• Profile information you choose to provide, such as display name, age, gender, and bio.
• Content you submit while using the Service, including messages you send to AI characters, preferences, likes, dislikes, and feedback.
• Transaction information when you make a purchase, such as the product, amount, timestamp, and a transaction identifier. Full payment card details are handled by our payment processors; we do not store them.
• Device and technical information such as IP address, device and browser type, operating system, language, time zone, and crash or error logs.
• Usage information such as pages viewed, features used, session duration, and interaction events used for analytics and product improvement.
• Cookies and similar technologies used to keep you signed in, remember your preferences, secure the Service, and measure usage (see Section 7).
• Communications you send us, such as support requests and feedback.

We do not intentionally collect sensitive categories of data. Please avoid sharing information such as government identifiers, health information, or financial account numbers in messages or profile fields.

3. How We Use Information

We use personal information to:

• provide, maintain, and operate the Service, including generating AI responses and personalizing your experience;
• create and manage your account and authenticate you;
• process purchases, prevent fraud, and comply with financial obligations;
• keep the Service safe — detect, investigate, and prevent abuse, harmful content, and violations of our Terms;
• analyze usage and improve the Service, including debugging, research, and product development;
• send you transactional messages and respond to your requests;
• comply with legal obligations and enforce our agreements.

We do not sell your personal information.

4. Legal Bases (EEA / UK Users)

If you are in the European Economic Area or the United Kingdom, we process personal information under the following legal bases: performance of our contract with you (to provide the Service); our legitimate interests (to secure, analyze, and improve the Service and to communicate with you) balanced against your rights; your consent (where required, for example for certain cookies or marketing); and compliance with legal obligations.

5. How We Share Information

We share personal information with the following categories of recipients, only as needed to operate the Service:

• Service providers and processors that host our infrastructure, store data, deliver email, provide error monitoring, and perform similar functions on our behalf under written agreements.
• AI model providers that generate character responses. Content you submit in chat is transmitted to these providers so they can produce a response.
• Authentication providers that help you sign in securely.
• Payment processors that handle purchases. They receive payment details directly from you.
• Analytics providers that help us understand how the Service is used.
• Legal and safety recipients — courts, regulators, and law-enforcement authorities — when we are required by law, when legal process compels us, or when we believe in good faith that disclosure is necessary to protect rights, property, safety, or to investigate fraud or security incidents.
• Corporate transactions — in connection with a merger, acquisition, financing, or sale of assets, information may be transferred as a business asset, subject to this Policy.

6. International Transfers

We operate globally and may process and store personal information in countries other than the one in which you live. Where required by applicable law, we put in place appropriate safeguards for international transfers of personal data.

7. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, secure the Service, prevent fraud, and measure usage. Strictly necessary cookies cannot be disabled without breaking core functionality. You can control non-essential cookies through your browser settings and, where offered, in-product controls. Blocking some cookies may affect how the Service works.

8. Data Retention

We retain personal information for as long as your account is active and for as long as needed to provide the Service, comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements. When you delete your account, we delete or anonymize your personal information within a reasonable period, except for records we are required or permitted by law to retain.

9. Security

We use technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, and disclosure. No method of transmission or storage is perfectly secure; we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on where you live, you may have the right to:

• access the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your information;
• object to or restrict certain processing;
• receive a portable copy of the information you provided to us;
• withdraw consent where processing is based on consent;
• lodge a complaint with your local data-protection authority.

To exercise any right you have under applicable law, contact us at hello@secretstars.chat from the address associated with your account. We may need to verify your identity before acting on a request, and we will respond within the time frames required by applicable law.

California residents: You have additional rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of the "sale" or "sharing" of personal information. We do not sell personal information as defined under California law.

11. Children's Privacy

The Service is intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact hello@secretstars.chat and we will take appropriate steps to delete it.

12. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. Their privacy practices are governed by their own policies; we are not responsible for them.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will give reasonable notice through the Service before they take effect. The "Last updated" date above indicates when this Policy was last revised. Your continued use of the Service after changes become effective means you accept the updated Policy.

14. Contact

For privacy questions, requests, or complaints, contact us at hello@secretstars.chat.